Delivery & Returns

Shipping and Delivery

Who do we ship with? 

We use  An Post  and UPS to ship all of our gifts. 

 

Shipping methods? 

An Post 

Express parcel with Signature

Priority International Parcel

UPS

Standard Shipping

 

Shipping costs:

€7 Ireland (ROI)

€15 UK, Northern Ireland & Continental Europe

€20 Scandinavia and Eastern Europe

€30 Rest of Europe

€50 per box USA

€50 Rest of the World

Note: If you are ordering from outside the European Union (EU) you may have to pay Customs Charges (Customs Duty, Excise Duty, VAT).

 

How long does shipping typically take / will it take for my order to arrive?

Ireland: 1-2 days from the day of dispatch

Europe: 1-5 days from the day of dispatch

Rest of the World: 14 days from the day of dispatch

Note: Shipping times may vary and can result from factors such as weather incidents, customs delays or backlogs.

PLEASE NOTE: Processing and dispatch times can vary during busy holiday periods and can take from 3 to 7 working days to be dispatched. Delivery times from day of dispatch as above.

 

When will my order be shipped?

We will ship your order to you as fast as we possibly can. 

We dispatch Monday to Thursday using An Post and UPS Worldwide  who will get your order to you swiftly and safely.

Note: Any order placed after midday on Thursday will not be shipped until the following Monday. 

PLEASE NOTE: Processing and dispatch times can vary during busy holiday periods and can take from 3 to 7 working days to be dispatched. Delivery times from day of dispatch as above.

 

Cut off time for same day dispatch?

If orders are placed before 10 AM between Monday to Thursday, your order will be shipped the same day, however this will change during busy festive periods. 

Any orders placed after this time between Monday to Wednesday will be shipped the following day. 

Note: Items are not shipped on weekends, bank holidays or public holidays. 

 

How do I track my order? 

Once your order is dispatched a tracking number will be sent to your email with a link to track your shipment. 

 

Accepted payment methods 

We accept Mastercard, Visa and American Express.

 

Return and Refund Policy

If you are not entirely happy with your purchase we offer a full refund less shipping costs if you want to return your goods. 

My order is unused and undamaged, I just don’t want it anymore? I would like to return my items?

We want you to be completely happy with your order, if you feel that you are not 100% satisfied, your purchase hasn’t met your expectations or you have just changed your mind, we are happy to help you return your items.

• To be eligible for the return, your order must be unused and undamaged and in the same condition as you received it. 
• You must provide proof of purchase. 
• We will refund your entire order less the cost of shipping. 
• We will send you shipping labels for the return of the goods to us. 
• We just need you to give us a few details, name, phone number, order number, picture of your order and we will do the rest. 
• When we receive the returned items we will issue a refund for your order, depending on your card issuers policies this can take from 5 to 10 working days.
• We will answer your query within 24 hours so rest assured we won’t leave you hanging!

Our returns procedure is easy, just follow this link Order Queries and we’ll show you how!

 

My order is not what I ordered? 

In the event that you receive your goods and they are not what you ordered we can arrange for an exchange of goods or a refund for your order. 

It’s easy just follow our Order Queries link and we will help sort this out. 

 

What happens if my order arrives broken or damaged? 

We do our very best to ensure that your order is packed well to avoid any such breakages, however, sometimes things can get damaged along the way, if they do, don’t worry we’re here to help. 

For us to replace broken or damaged goods we need some information from you. 

Tell us what happened here in Order Queries and we can arrange a replacement.